Welcome to Wave Action Shop’s FAQ section! We’ve compiled answers to the most common questions about our premium watersports gear, shipping, payments, and more. Can’t find what you’re looking for? Our rider-support team is always ready to help at [email protected] or +07542 835125.

About Our Products

What brands do you carry for wing foiling equipment?
We specialize in premium performance brands including Airush Freewing, Duotone Wings, and F-one Wings, along with complete wing foil sets, boards, and all necessary accessories.
Do you offer complete wing foil packages?
Absolutely! Our Complete Wing Foils section offers ready-to-ride packages that include everything you need – wing, board, foil components, and often essential accessories.
What’s the difference between your Free Ride and Competition gear?
Our Free Ride equipment focuses on versatility and user-friendliness, while competition gear is optimized for speed and precision. Need help choosing? Our rider-experts can guide you based on your skill level and goals.

Ordering & Payments

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout worldwide.
Is my payment information secure?
Completely! We use industry-standard encryption for all transactions. Your payment details are never stored on our systems.
Do you offer payment plans?
Currently we don’t offer payment plans, but we frequently run special offers on complete sets – check our homepage or sign up for our newsletter for updates.

Shipping & Delivery

What are my shipping options?
We offer two premium shipping methods:
– Standard Shipping ($12.95): DHL/FedEx, 10-15 days after dispatch
– Free Shipping: EMS for orders over $50, 15-25 days after dispatch
Pro Tip: Order by Wednesday noon CST for fastest weekend processing!
Do you ship worldwide?
We ship to most countries globally, excluding some remote areas in Asia and locations where delivery networks can’t reliably handle watersports equipment. Our checkout will notify you immediately if we can’t deliver to your location.
How long does order processing take?
All orders are hand-checked by our team in 1-2 business days (we inspect every Airush, Duotone, and F-one product personally). You’ll receive tracking details the moment your gear leaves our Omaha warehouse.

Returns & Exchanges

What’s your return policy?
We offer a 15-day no-worries return policy from delivery date. If any gear doesn’t meet your expectations (though we’re confident it will!), our rider-staff will guide you through the simple return process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect (in which case we’ll provide a prepaid label).
How long do refunds take?
Once we receive your return, refunds are processed within 3-5 business days. The time to appear in your account depends on your payment provider.

Technical Support & Product Advice

Can you help me choose the right gear?
Absolutely! Our entire team are active riders who know every product intimately. Call 07542 835125 or email [email protected] for personalized advice on wing foils, boards, and accessories matched to your skill level and local conditions.
Do you provide setup advice for wing foil components?
Yes! We include basic setup guides with all foil component orders (front wings, fuselages, masts, stabilizers), and our team can provide advanced tuning tips for your specific setup.

Still Have Questions?

Our rider-support team lives and breathes watersports and is ready to help with any questions about products, shipping, or your next adventure. Contact us:

📞 +07542 835125
✉ [email protected]
📍 1382 Golf Course Drive, Omaha, US 62871

Shop with confidence and ride with passion – the Wave Action Shop team