Ride with confidence – we’ve got your back!
At Wave Action Shop, we stand behind our premium wing foiling gear with the same commitment we bring to watersports performance. If your purchase doesn’t meet your expectations, our straightforward returns process ensures you’re back on the water with the right equipment quickly.
Our Return Policy
We accept returns within 15 days of delivery for most items in original condition with tags attached. Please note:
- All returned items must be unused, in original packaging with all accessories
- Proof of purchase is required
- Non-returnable items (based on product category):
- Opened or used helmets and impact vests (safety reasons)
- Custom or special order items like custom foil setups
- Downloadable software or digital products
Quick Facts
Return Window: 15 days from delivery date
Refund Method: Original payment method
Processing Time: 3-5 business days after we receive your return
Return Shipping: Customer responsibility (except for defective items)
How to Return an Item
Step 1: Initiate Your Return
Email our support team at [email protected] with the following information:
Subject: Return Request – Order #[Your Order Number]
Body:
Hello Wave Action Team,
I would like to return/exchange the following item(s) from my order #[Order Number]:
Product Name: [e.g., Airush Freewing V3]
Reason for return: [Please specify]
Preferred resolution: [Refund / Exchange for (specify product)]
Shipping address for return label (if applicable):
Best regards,
[Your Name]Step 2: Wait for Authorization
Our team will respond within 24-48 hours with:
- Return authorization number
- Shipping instructions
- Return address (1382 Golf Course Drive, OMAHA, US 62871)
Step 3: Ship Your Return
Package the item securely with all original packaging and include:
- Return authorization form (we’ll email this to you)
- Copy of your invoice
We recommend using a trackable shipping service. You’re responsible for return shipping costs unless the return is due to our error.
Step 4: Receive Your Refund or Exchange
Once we receive and inspect your return:
- Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, PayPal)
- Exchanges: Shipped within 1-2 business days after return processing
Exchange Policy
Prefer a different wing foil setup? We offer exchanges for:
- Size exchanges (boards, harnesses)
- Color/style changes (when available)
- Product upgrades (price differences apply)
Exchange shipping is free for customers in eligible regions (excluding Asia and remote areas).
Damaged or Defective Items
If you receive damaged or defective gear (rare with our quality control!):
- Contact us immediately at [email protected] with photos
- We’ll arrange a prepaid return label if needed
- Receive a replacement or refund – your choice
International Returns
For customers outside the US:
- Return shipping costs are the customer’s responsibility
- Customs fees/duties are non-refundable
- Processing may take additional 3-5 days
Pro Tip from Our Riders
Unsure about wing foil sizing? Contact our experts before purchasing at +07542 835125. We’ll match you with the perfect setup based on your weight, skill level, and riding conditions.
Need Help?
Our watersports specialists are here to assist with any return questions:
📞 +07542 835125
✉ [email protected]
🌐 waveactionshop.com
Fair winds and following seas,
The Wave Action Shop Team