At Wave Action Shop, we’re passionate about getting you the perfect wing foiling gear and ensuring it reaches you quickly and safely. Our streamlined shipping and returns process reflects our commitment to your watersports experience.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
We offer two reliable shipping methods to suit your needs:
- Standard Shipping ($12.95)
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipping
- Best for customers who want faster delivery
- Free Shipping (Orders over $50)
- Carrier: EMS
- Delivery time: 15-25 business days after shipping
- Economical option for larger orders
Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to some remote areas and parts of Asia.
Returns & Exchanges
We want you to be completely satisfied with your wing foiling equipment. If something isn’t right, our hassle-free return process will get you sorted quickly.
Key Return Details
- Return window: 15 days from delivery date
- Condition: Items must be unused, in original packaging with all tags and accessories
- Proof of purchase: Required for all returns
- Refund method: Original payment method
- Processing time: 3-5 business days after we receive your return
Non-Returnable Items
For safety and practical reasons, we cannot accept returns on:
- Opened or used helmets and impact vests
- Custom or special order items (like custom foil setups)
- Downloadable software or digital products
How to Return an Item
Follow these simple steps to initiate your return or exchange:
Step 1: Initiate Your Return
Email our support team at [email protected] with the following information:
- Subject: Return Request – Order #[Your Order Number]
- Body: Include:
- The item(s) you wish to return
- Reason for return
- Your preferred resolution (refund or exchange)
- Your shipping address for return label (if applicable)
Step 2: Wait for Authorization
Our team will respond within 24-48 hours with:
- Return authorization number
- Shipping instructions
- Our return address: 1382 Golf Course Drive, OMAHA, US 62871
Step 3: Ship Your Return
Package the item securely with:
- All original packaging and accessories
- Return authorization form (we’ll email this to you)
- Copy of your invoice
Important: We recommend using a trackable shipping service. You’re responsible for return shipping costs unless the return is due to our error.
Step 4: Receive Your Refund or Exchange
Once we receive and inspect your return:
- Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Exchanges: Shipped within 1-2 business days after return processing
Exchange Policy
Need a different size or color? We offer exchanges for:
- Size exchanges (boards, harnesses)
- Color/style changes (when available)
- Product upgrades (price differences apply)
Exchange shipping is free for customers in eligible regions (excluding Asia and remote areas).
Damaged or Defective Items
If you receive damaged or defective gear (rare with our quality control!):
- Contact us immediately at [email protected] with photos
- We’ll arrange a prepaid return label if needed
- Receive a replacement or refund – your choice
International Returns
For customers outside the US:
- Return shipping costs are the customer’s responsibility
- Customs fees/duties are non-refundable
- Processing may take additional 3-5 days
Pro Tip from Our Riders
Unsure about wing foil sizing? Contact our experts before purchasing at +07542 835125. We’ll match you with the perfect setup based on your weight, skill level, and riding conditions.
Need Help?
Our watersports specialists are here to assist with any shipping or return questions:
📞 +07542 835125
✉ [email protected]
🌐 waveactionshop.com
Fair winds and following seas,
The Wave Action Shop Team